Patient Centered Care Programme

4 Months
Certificate granted

Gain The Knowledge You Need To Become A Change Agent In Healthcare

Applications Opened for August run
Patient Centered Care master-class
OverviewProgramme StructureTestimonialsCurriculumEnroll now
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Course overview

The Patient-Centred Care Programme Is An Engaging And Impactful Masterclass Series Designed To Strengthen The Capacity Of Frontline Healthcare Professionals

The Patient Centered Care (PCC) programme is designed to strengthen the capacity of frontline medical professionals, who desire to be change agents in healthcare. The programme consists of a dynamic three-part masterclass series followed by a three-month capstone project.

The programme boasts of a multidisciplinary world-class faculty that includes doctors, and medical law experts, who use their wealth of healthcare industry experiences to deliver a practical and contextual curriculum that addresses the changing landscape of healthcare.

The masterclass series is broken down into three distinct patient centered care subjects and will be delivered virtually through a combination of self-paced interactive lectures, case studies, and weekly live Zoom sessions on Friday and Saturdays for three (3) weeks.

Core Components

  • Introduction to Quality Improvement
  • Cultural Intelligence and Effective Communication
  • Principles of Medical Ethics and Law

Programme Structure


100% Online – delivered via Self-paced learning and six (6) interactive “live” Zoom sessions using case study discussions.


  • Three (3) weeks: August19th – September 3rd
  • Weekends (Friday and Saturday) Comprising two (2) hours of interactive sessions per day.


Certificates of Completion

  • 10 CME Points (MDCN -  Accredited)
  • HLA Alumni Status Upon Completion    

Capstone Project:

  • 3 month capstone project implementation

Who is a good fit for the course?

This course is designed for highly-motivated, clinical professionals (including, but not limited to, doctors, nurses, midwives and pharmacists) who provide direct patient care. Clinicians of all tenures who desire to be change agents are encouraged to apply.

Don’t take our word for it

Dr Omohomo Duze | PCC Participant 2016
I’m really glad I was selected to attend the patient-centred care course organized by the HLA. I thoroughly enjoyed it and found it extremely enlightening. The two days went by really quickly owing to how engaging the sessions were and the relaxing ambience.The course content was relevant and even applicable beyond clinical practice. The simulations were very interesting and gave me the opportunity to consolidate what I had learnt.

The facilitators were very knowledgeable and approachable, and were indeed very “participant-centred” themselves, which made for a free flow of ideas without the fear of judgement.

It has been really exciting applying what I learnt in my practice, and though I haven’t yet formally asked for feedback from my patients or conducted a survey, I have been getting a lot more smiles and thank-yous from my patients since attending the training.

It was an excellent learning experience and I would certainly recommend this training to any healthcare professional looking for a more fulfilling practice.

Course Curriculum

Part 1

The Power of Effective Communication and Cultural Intelligence in Improving Quality Care Delivery

At the completion of part one, participants will be able to:

  • Recognize vulnerabilities within the healthcare system that foster an environment for disrespect and abuse
  • Understand how to communicate in an honest and empathetic way with patients and families
  • Understand how to use common tools that support standardised communication amongst colleagues
  • Understand the importance of good documentation to facilitate accurate information sharing
  • Understand how cultural beliefs and biases impact service delivery
  • Have a better understanding of the different components of culture and how these influence the way people interact with one another
  • Understand how to ask appropriate questions to better understand the patient’s knowledge, expectations and preferences
  • Understand how to share information to assist patients and their families to make informed decisions
  • Define what effective communication looks like between clinician and caregiver and clinician-to-clinician

Part 2

Quality Improvement For Business Growth

At the completion of part two, participants will be able to:

  • Through group discussion generate ideas on how to promote patient engagement in their respective facilities
  • Discuss what LEAN Processes are and how this quality improvement strategy enhances patient centered care
  • Recognize how standardizing processes is an element of patient-centered care and how it leads to an improvement in patient safety and outcomes
  • Understand person-centered care as an element of quality
  • Know how to develop SMART goals to provide a structured approach for improving the delivery of person-centered care at work
  • Understand how various problem-solving tools can be used to develop change ideas
  • Understand how to use simple methods to measure patient satisfaction

Part 3

The Role of Medical Law and Ethics In Sustaining Your Healthcare Business

At the completion of part three, participants will be able to:

  • Demonstrate an understanding of ethical and legal issues including, informed consent, adverse events, medical reporting and documentation, via facilitated classroom discussion
  • Understand the governance roles of medical regulatory bodies and how they inform medical practice
  • Express an understanding of Nigeria’s three-tier health system structure and its impact on service delivery and patient centered care
  • Demonstrate an understanding of the complex intricacies of medical ethics via classroom role play scenarios

Applications closed