Patient Centered Care Programme

4 Months
Certificate granted

Gain The Knowledge You Need To Become A Change Agent In Healthcare

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Patient Centered Care Programme
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Course overview

The Patient-Centred Care Programme Is An Engaging And Impactful Masterclass Series Designed To Build The Capacity Of Healthcare Professionals

The Patient Centered Care (PCC) programme is designed to build the capacity of frontline medical professionals, who desire to be change agents in healthcare. The programme consists of a dynamic three-part masterclass series followed by a three-month capstone project.

The programme boasts a multidisciplinary faculty that includes doctors, nurses and lawyers, who use their wealth of healthcare industry experiences to deliver a practical and contextual curriculum that addresses the changing landscape of healthcare.

The masterclass series is broken down into three distinct patient centered care subjects and will be delivered through a combination of short lectures, case studies, role play and engaging classroom discussion.

Who is a good fit for the course?

This course is designed for highly-motivated, clinical professionals (including, but not limited to, doctors, nurses, midwives and pharmacists) who provide direct patient care. Clinicians of all tenures who desire to be change agents are encouraged to apply.

To facilitate a “train the trainer” model, participants will apply as a team of two or three members from the same facility, ideally from the same unit.

Don’t take our word for it

Dr Omohomo Duze | PCC Participant 2016
I’m really glad I was selected to attend the patient-centred care course organized by the HLA. I thoroughly enjoyed it and found it extremely enlightening. The two days went by really quickly owing to how engaging the sessions were and the relaxing ambience.The course content was relevant and even applicable beyond clinical practice. The simulations were very interesting and gave me the opportunity to consolidate what I had learnt.

The facilitators were very knowledgeable and approachable, and were indeed very “participant-centred” themselves, which made for a free flow of ideas without the fear of judgement.

It has been really exciting applying what I learnt in my practice, and though I haven’t yet formally asked for feedback from my patients or conducted a survey, I have been getting a lot more smiles and thank-yous from my patients since attending the training.

It was an excellent learning experience and I would certainly recommend this training to any healthcare professional looking for a more fulfilling practice.

Course Curriculum

Part 1

Culture, Beliefs And Communication

At the completion of part one, participants will be able to:

  • Recognize vulnerabilities within the healthcare system that foster an environment for disrespect and abuse
  • Explore current and contextual issues surrounding patient disrespect and abuse and demonstrate an understanding as to why patient centered care is a key component in delivering high-quality healthcare via classroom discussion, role play and case studies
  • Examine approaches for patient-centered care and demonstrate an understanding of how its adoption into clinical practice improves health outcomes and reduce costs
  • Understand how cultural beliefs and biases impact service delivery
  • Demonstrate an understanding of cultural beliefs and how it impacts the way patients respond to illness, clinicians and treatments via classroom role play scenarios
  • Express what it means to display curiosity, empathy and respect in cross-cultural patient encounters through facilitated classroom discussion
  • Define what effective communication looks like between clinician and caregiver and clinician-to-clinician via classroom role play
  • Describe how patients/families can work together to discuss expectations of care including, diagnosis, treatment, schedule, medications, complications and discharge- and how they can work together to enhance the patient experience

Part 2

Optimizing Hospital Processes: Driving And Measuring Change

At the completion of part two, participants will be able to:

  • Through group discussion generate ideas on how to promote patient engagement in their respective facilities
  • Discuss what LEAN Processes are and how this quality improvement strategy enhances patient centered care
  • Recognize how standardizing processes is an element of patient-centered care and how it leads to an improvement in patient safety and outcomes
  • Test their ability to apply iterative quality improvement strategies such as PDSA, root cause analysis via the design of capstone projects focused on enhancing patient-centered care
  • Analyze which metrics will be useful in measuring change-as it relates to patient-centered care in their respective institutions

Part 3

Law And Ethics

At the completion of part three, participants will be able to:

  • Demonstrate an understanding of ethical and legal issues including, informed consent, adverse events, medical reporting and documentation, via facilitated classroom discussion
  • Understand the governance roles of medical regulatory bodies and how they inform medical practice
  • Express an understanding of Nigeria’s three-tier health system structure and its impact on service delivery and patient centered care
  • Demonstrate an understanding of the complex intricacies of medical ethics via classroom role play scenarios

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