PCC Master-class

Patient-Centred Care (PCC) Master-Class

4 weeks
Certificate granted

Gain the Knowledge and develop the competencies required to advance your career, equip and position you as a frontline Change Agent driving quality care delivery in your facility and the entire Healthcare delivery ecosystem

Enroll now!
NGN 100,000


Effectively Managing Workload under Hectic Conditions

4 weeks
Certificate granted

This course is designed to help you imbibe good time management practices for improved productivity, wellbeing and career satisfaction.

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Free when you register for a paid course
June 7th- July 2nd, 2021

Programme Overview

The Patient-Centred Care Programme Is An Engaging And Impactful Masterclass Series Designed To Strengthen The Capacity Of Frontline Healthcare Professionals

The Patient Centered Care (PCC) programme is designed to strengthen the capacity of frontline medical professionals, who desire to be change agents in healthcare. The programme consists of a dynamic three-part masterclass series followed by a three-month capstone project.

The programme boasts of a multidisciplinary world-class faculty that includes doctors, and medical law experts, who use their wealth of healthcare industry experiences to deliver a practical and contextual curriculum that addresses the changing landscape of healthcare.

The masterclass series is broken down into three distinct patient centered care subjects and will be delivered virtually through a combination of self-paced interactive lectures, case studies, and weekly live Zoom sessions on Friday and Saturdays for three (3) weeks.

Core Components include:

  • Introduction to Quality Improvement
  • Cultural Intelligence and Effective Communication
  • Principles of Medical Ethics and Law

Programme Structure


100% Online – delivered via Self-paced learning and six (6) interactive “live” Zoom sessions using case study discussions.


  • Three (3) weeks: May 24 – June 8, 2024
  • Weekends (Friday and Saturday) Comprising two (2) hours of interactive sessions per day.


  • Certificates of Completion for all
  • 10 CME Points (for doctors)
  • Access to HLA Continuous Learning Community

Capstone Project:

  • 3 month capstone project implementation

Coupon Code

If you have the coupon code for this course, click the button below to activate it


Course facilitator

Dr Mamsallah Faal-Omisore


Mamsallah is a primary care physician with additional qualifications in global health policy, infectious diseases and maternal and child health. She has extensive experience in medical education and primary care research; all of which have proven invaluable in giving insights to addressing health challenges individually and collectively.

She is passionate about high quality health delivery despite the challenges of resource constraints and believes that initiative and innovation can make the difference.

She currently works part-time in clinical practice in Lagos, Nigeria offering personalised high-quality care augmented by health literacy promotion activities ranging from public health talks to media appearances. In addition, she delivers medical education and training for health professionals at all levels of the healthcare value chain.

She is also a clinical team member of Primary Care International – an NGO led by primary health physicians who collaborate with institutions and governments to support and strengthen health systems.

From a strategic perspective, she works as a health policy advisor/consultant to government and NGOs in the sub-region

BSc (Hons)

Dr. Chinonyerem Egekwu


Dr. Chinonyerem is a Healthcare Quality Improvement expert, Public Health technical advisor and a Manager (programs) with Health Strategy and Delivery Foundation (HSDF) in Nigeria. Chinonyerem has deep experience supporting national and sub-national governments to design and lead interventions that seek to optimize service delivery, improve quality of care, patient satisfaction, and data for decision-making in the public and private health sectors and across diverse health market archetypes in Nigeria. In addition, she supports country teams to improve the prevention and care for Non-Communicable Diseases (NCD) and COVID-19.

Currently, she is a member of the national NCD Technical Working Group(TWG) in Nigeria and was a technical facilitator on the National Coordination for Pandemic Responses Collaborative on the Health Systems Accelerator program with countries across Africa and Asia enrolled on this platform.

Chinonyerem is a fellow and member of the International Society for Quality in Healthcare (ISQua). She has a Master of Science degree in Global Health and Development from the University College London (UCL) and an MBBS degree from the University of Nigeria.

BSc (Hons)

Mrs. Ifeoma Arowolo

LLM, Law

 Mrs. Ifeoma is a Senior Associate at Health Ethics and Law Consulting (HELC)(www.healthlaw.com.ng). She has over 10 years of experience and withdemonstrated history of offering exceptional legal expertise to clients in the health care and social sectors. She provides legal services to health care businesses across the health care value chain – hospitals, laboratories, digital health care businesses, clients in the international development space. Furthermore, she provides extensive support across a range of issues including, patient safety, data privacy and protection law, public health, mental health, child health, nutrition, migration, dispute resolution, health financing etc.

She has facilitated capacity building and strengthening sessions for a range of clients, including hospitals, laboratories, governments and government staff, health facilities, schools, etc. She has been instrumental in the establishment and operationalization of innovative e-Health solutions that are set to transform healthcare provision in Nigeria.

Ifeoma holds a law degree from Babcock University and a Master's degree in Law in from the University of Lagos.

BSc (Hons)

Dr. Cheluchi Onyemelukwe

PhD, Law

 Dr. Cheluchi Onyemelukwe is Lead Consultant at Health Ethics and Law Consulting, which provides cutting edge legal and policy advisory on the life sciences, health, gender, and other development matters.

A health law, ethics and policy expert, she has advised on a wide range of legal and policy issues in health, social protection and inclusion, governance and development sectors, including guidelines under the National Health Act, health insurance legislation and guidelines.

She was the lawyer member of the Core Working Group that drafted Nigeria’s new National Health Policy (2016). She provided technical advice and support for the development of Lagos State’s Youth Policy, 2016, an important document for the State with Nigeria’s largest youth population.

Her work in the private sector includes dispute resolution, risk management and capacity development. She is a member of the National Committee on Health Research Ethics Committee, the highest policymaking body on research ethics in Nigeria, which provides oversight of research ethics committees in various institutions in the country.

She is also a member of the Technical Working Group on E-Health Legislation and Policy and other national committees.   

She holds a First Class Honours degree in Law from the University of Nigeria and doctorate degree in Law from Dalhousie University, Canada.

BSc (Hons)

Who is this Master-class for?

All professionals in the healthcare space who interface with clients in their respective facilities or who have executive-level responsibility including:

  • Frontline Clinicians
  • Hospital and Healthcare Facility Administrators
  • Department Directors
  • Medical and Chief Medical Directors
  • Hospital Board Members

Don’t take our word for it

First Last
First Last
First Last

Don’t take our word for it

I’m really glad I was selected to attend the patient-centred care course organized by the HLA. I thoroughly enjoyed it and found it extremely enlightening. The days went by really quickly owing to how engaging the sessions were and the relaxing ambience. The course content was relevant and even applicable beyond clinical practice. The simulations were very interesting and gave me the opportunity to consolidate what I had learnt.

The facilitators were very knowledgeable and approachable, and were indeed very “participant-centred” themselves, which made for a free flow of ideas without the fear of judgement.

It has been really exciting applying what I learnt in my practice, and though I haven’t yet formally asked for feedback from my patients or conducted a survey, I have been getting a lot more smiles and thank-yous from my patients since attending the training.

It was an excellent learning experience and I would certainly recommend this training to any healthcare professional looking for a more fulfilling practice.

Don’t take our word for it

Course Curriculum

Part 1

The Power of Effective Communication and Cultural Intelligence in Improving Quality Care Delivery

At the completion of part one, participants will be able to:

  • Recognize vulnerabilities within the healthcare system that foster an environment for disrespect and abuse
  • Understand how to communicate in an honest and empathetic way with patients and families
  • Understand how to use common tools that support standardised communication amongst colleagues
  • Understand the importance of good documentation to facilitate accurate information sharing
  • Understand how cultural beliefs and biases impact service delivery
  • Have a better understanding of the different components of culture and how these influence the way people interact with one another
  • Understand how to ask appropriate questions to better understand the patient’s knowledge, expectations and preferences
  • Understand how to share information to assist patients and their families to make informed decisions
  • Define what effective communication looks like between clinician and caregiver and clinician-to-clinician

Part 2

Quality Improvement For Business Growth

At the completion of part two, participants will be able to:

  • Through group discussion generate ideas on how to promote patient engagement in their respective facilities
  • Discuss what LEAN Processes are and how this quality improvement strategy enhances patient centered care
  • Recognize how standardizing processes is an element of patient-centered care and how it leads to an improvement in patient safety and outcomes
  • Understand person-centered care as an element of quality
  • Know how to develop SMART goals to provide a structured approach for improving the delivery of person-centered care at work
  • Understand how various problem-solving tools can be used to develop change ideas
  • Understand how to use simple methods to measure patient satisfaction

Part 3

The Role of Medical Law and Ethics In Sustaining Your Healthcare Business

At the completion of part three, participants will be able to:

  • Demonstrate an understanding of ethical and legal issues including, informed consent, adverse events, medical reporting and documentation, via facilitated classroom discussion
  • Understand the governance roles of medical regulatory bodies and how they inform medical practice
  • Express an understanding of Nigeria’s three-tier health system structure and its impact on service delivery and patient centered care
  • Demonstrate an understanding of the complex intricacies of medical ethics via classroom role play scenarios

Registration is open, enroll now!

Enroll now!
NGN 100.000
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