Dr Kendra Njoku, MBBS MScPH FISQua, is a medical doctor and public health professional with over 15 years of wide and varied experience in global health both at the local and international frontiers. She has driven innovations resulting in health system strengthening, supporting multiple governments, organizations, and health facilities. Her expertise and experience spread across quality management, patient safety, digital health solutions, data management, capacity building, self-care management and disease management.

Dr. Njoku serves as Faculty/Improvement Advisor at Institute for Healthcare Improvement (IHI), a leading global health organization focused on quality improvement in healthcare. In this role, she supports several countries and organizations across the Africa and Middle East/Asia regions in using quality improvement methodologies to achieve the SDG3 goals.

She was the Head of Programs/Quality Lead at mDoc, a digital health organization that leverages quality improvement methodologies, behavioural science, data and technology in the provision of self-care support to people living with regular and chronic health needs. She led mDoc’s digital health solutions and quality initiatives across several countries and partnerships, including the MSD-funded Reducing Indirect Causes of Maternal Mortality and Morbidity Project and ProjectECHO multiple networks. She was at the frontline leading mDoc’s COVID-19 response across Africa. She is the lead facilitator and faculty for the different quality modules offered by mDoc under the mDoc Quality Network (MQN), teaching practically several quality improvement methodologies such as the Model for Improvement and Lean. 

Prior to joining mDoc, she held the position of Quality Manager at PharmAccess Foundation, a group of non-profit organizations dedicated to improving access to quality healthcare in Africa. Dr. Njoku led the institutionalizing of quality assurance and improvement mechanisms in over hundred facilities across multiple states in Nigeria through the SafeCare certification program. Her experience also includes her work with Doctors without Borders, standardizing processes and leading the quality assurance portfolio.

She has an MScPH from London School of Hygiene and Tropical Medicine, is a Fellow/Member of the International Society of Quality (ISQua), and a Certified Improvement Advisor. She graduated from the University of Port Harcourt, Rivers State, with a Bachelor of Science in Medicine and Surgery.

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