Inyang Patricia Omosefe is West Africa Association Of Customer Service Professional's (WAACSP) First official Fellow from the healthcare sector.
She is a graduate of Human Physiology from the University of Port Harcourt, Nigeria.

Since 2010, Patricia has contributed immensely to revolutionizing service experience within healthcare facilities through innovative policies, resource development and tailoring best practices from other spheres to fit the health community. Her career is deeply rooted in service culture and she has a long standing background in Customer Relationship for business growth & sustainability.

She is an award-winning Patient-Centered Care specialist and holds several certifications in customer service and quality assurance metrics. She is a holder of the Customer Service Certificate Master Program from The Customer Service Training Institute USA, the Customer Care Managers Program - Joanna Brandi Customer Care Coach, Florida USA, the Customer Service Basic Training - Society For Quality In Health Care,  Nigeria, the Patient Centered Care Masterclass Series - Healthcare Leadership Academy. She is a member of The International Customer Service Association (ICSA) USA, Institute Of Customer Relationship Management Nigeria and Society For Quality In Health Care Nigeria.

Patricia has written numerous essays and papers in customer service and friendliness as well as two outstanding journals on customer service/experience in the health sector, a testament to her contribution to service delivery ethics, humanity and shaping the future direction in service experience.

Mrs. Inyang is the Lead Consultant and Trainer at Zion Signatures, a multi-level training company geared to education and human capital development. Her latest endeavour is focused on establishing a Customer Friendliness & Happiness Academy which focuses on educating and training people and organizations on how to achieve customer satisfaction and loyalty through happy employees.

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